Contents
1. About CoreOps
CoreOps ("we," "our," or "us") operates coreopsos.io, a B2B operational infrastructure platform that enables businesses to automate workflows, manage operations, and integrate business tools. This Privacy Policy describes how we collect, use, and protect information from our platform users, clients, and website visitors.
Important: CoreOps serves businesses ("Clients") — not individual end consumers. If you are a consumer who has received a communication from a business using CoreOps infrastructure, that business is the data controller for your personal information, and their privacy policy governs your data.
2. Information We Collect
From Business Clients and Platform Users
- Business name, contact name, email address, and phone number
- Billing information (processed via third-party payment providers — we do not store card data)
- Platform usage data, login records, and feature access logs
- Workflow configurations, automation settings, and integration credentials
- Support tickets and communication records
From Website Visitors (coreopsos.io)
- IP address and browser/device information (via analytics)
- Pages visited, time on site, and referral sources
- Contact and demo request form submissions (name, email, company, message)
Data Processed on Behalf of Clients (as Data Processor)
CoreOps may process operational data that our clients provide or generate through the platform, including lead records, contact information, workflow outputs, and communication logs. CoreOps acts as a data processor for this data — our clients are the data controllers and are responsible for the lawful collection and use of their end-customer data.
3. How We Use Information
- Provide, operate, and improve the CoreOps platform and services
- Process billing and manage client accounts
- Respond to support requests and communications
- Send service-related communications (account updates, feature announcements)
- Analyze platform usage to improve performance and user experience
- Comply with legal obligations
We do not use client data to train AI models, sell data to third parties, or target end consumers with marketing.
4. Client Responsibility for End-User Data
CoreOps provides automation infrastructure. Our clients are independently responsible for: obtaining lawful consent from their end customers before sending communications; complying with applicable laws (TCPA, CTIA, CAN-SPAM, GDPR, etc.); registering their own brand for A2P 10DLC SMS compliance with Twilio; maintaining their own consumer-facing Privacy Policy and Terms of Service; and honoring opt-out requests from their end customers. CoreOps is not responsible for how clients use the platform to communicate with their own customers.
5. Data Sharing
We do not sell personal information. We may share data with:
- Sub-processors that support our platform operations (see Section 6)
- Legal authorities when required by law or to protect our rights
- Business successors in the event of a merger or acquisition
6. Sub-Processors & Integrations
CoreOps integrates with and may use the following categories of sub-processors:
- Automation Engine: n8n — workflow automation and logic execution
- Communication APIs: Twilio — SMS/WhatsApp routing on behalf of clients
- Data Storage: Google Workspace, Google Sheets — client-provided data
- Analytics: Analytics tools for platform usage monitoring
- Payment Processing: Third-party payment processors for billing
- Infrastructure: Cloud hosting providers for platform operation
By using CoreOps, clients consent to data being processed by these sub-processors under appropriate data protection agreements.
7. Data Security
We implement industry-standard security measures including encryption in transit and at rest, access controls, audit logging, and regular security reviews. However, no system is 100% secure. We notify affected clients of data breaches in accordance with applicable law.
8. Data Retention
Platform client data is retained for the duration of the service relationship and up to 90 days after account termination, unless a longer retention period is required by law. Clients may request earlier deletion of their data by contacting hello@coreopsos.io.
9. Your Rights
Platform clients and website visitors may request access to, correction of, or deletion of their personal information. To exercise these rights, contact hello@coreopsos.io.
10. Cookies
Our website uses cookies for analytics and functionality. You may manage cookie preferences through your browser settings. We do not use cookies to track or target individual end consumers of our clients.
11. Changes to This Policy
We may update this policy periodically. Material changes will be communicated to active clients via email or platform notification. The "Last Updated" date will reflect any changes.
12. Contact
- Platform: CoreOps — coreopsos.io
- Email: hello@coreopsos.io
- Location: Davenport, Florida